Effective Date: January 14, 2025

At Hachi Supplies, we strive to provide a seamless shopping experience, and that includes getting your beauty products to you in a timely manner. This Shipping Policy outlines our procedures and expectations for shipping, including processing times, shipping methods, and delivery estimates.

1. Order Processing Time

Orders are typically processed and shipped within 5 to 7 business days from the date of purchase. Please note that business days exclude weekends and public holidays.

• Order Confirmation: Once your order is placed, you will receive an order confirmation email.
• Processing Time: After confirmation, our team will prepare your order for shipment. During this time, we may verify payment, check inventory, and package your products.
• Delays: In rare cases, there may be delays due to high order volume, product availability, or unforeseen circumstances. If any delay occurs, we will notify you promptly and keep you updated on the status of your order.

2. Shipping Methods and Rates

We offer various shipping options to meet your needs. Shipping rates depend on the destination, package weight, and the selected shipping method.

• Standard Shipping: Typically takes 5-7 business days for delivery after your order has been shipped.
• Expedited Shipping: If available, expedited shipping can be selected during checkout for faster delivery. Delivery times for expedited shipping vary depending on the service used and the destination.
• Shipping Costs: Shipping costs are calculated at checkout based on the weight and size of your order, as well as your delivery location.

3. Shipping Address

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or issues caused by incorrect address information. If there is an error in the shipping address, please contact us immediately so we can make the necessary corrections before the order is shipped.

4. International Shipping

Currently, we only offer shipping within the United States. If we begin offering international shipping in the future, we will update this policy and provide additional information.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can track your shipment directly through the carrier's website.

6. Delivery Issues and Lost Packages

In the rare event that your package is lost, delayed, or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue as quickly as possible.

• Address Issues: If your package is returned due to an incorrect or incomplete address, we will contact you to arrange for reshipment. Additional shipping fees may apply.
• Damaged or Missing Items: If you receive a damaged product or if an item is missing from your order, please contact us within 5 business days of receiving your package so we can investigate the issue and provide a solution.

7. Shipping Restrictions

• P.O. Boxes: We do not currently ship to P.O. Boxes.
• Customs and Duties: For U.S. shipments, there are no customs fees. However, if international shipping is introduced in the future, customs duties and taxes may apply, which are the responsibility of the customer.

8. Changes to Your Order

Once your order has been processed and shipped, we are unable to make changes to the contents of the order or the shipping address. Please ensure that all information is accurate before completing your purchase.

9. Contact Us

If you have any questions about shipping or need assistance with your order, please don’t hesitate to reach out to us:

Email: support@hachisupplies.com
Phone: 646-725-3195
Address: 241 East 39th Street, New York New York 10016, United States

Thank you for choosing Hachi Supplies! We appreciate your business and are dedicated to getting your beauty products to you as quickly as possible.